Business Process Management (BPM) is a vital practice that helps organizations improve workflows, align teams, and achieve better efficiency. As part of our ExpertSpeak series, Umesh Krishna from AOT Technologies spoke with Sandy Kemsley, a leading expert in the field, for an in-depth discussion.
Sandy Kemsley is a globally recognized thought leader in process management, digital transformation, and enterprise architecture. With over 30 years of experience, she has worked with organizations across various industries to design and implement scalable solutions.
The conversation begins with Sandy breaking down what BPM really means. She explains that BPM focuses on managing business processes end-to-end, emphasizing its importance for driving efficiency and creating scalable systems. She also clears up common confusion between BPM and Business Process Automation (BPA) and highlights how their roles have evolved.
She stresses that BPM requires collaboration across departments since business processes rarely stay confined to one area. To ensure success, she suggests setting up a Center of Excellence (COE) to guide initiatives and build a shared understanding among teams.
The discussion also covers Gartner’s concept of “BOAT” (Business Orchestration and Automation Technologies), which refers to platforms that combine BPM with other capabilities. She shares her take on when all-in-one platforms are useful and when a best-of-breed approach might be better suited for specific business needs.
She advises organizations to carefully evaluate whether broad, enterprise-level platforms or focused, specialized solutions fit their needs better. She also offers valuable insights for startups entering the BPM space. Instead of building overly complex systems from the start, she recommends prioritizing simple, scalable solutions that address immediate needs while leaving room for future growth.
Why This Conversation Matters
This interview sheds light on the evolving role of BPM in today’s organizations and provides actionable advice for leaders at all levels. Sandy’s expertise helps simplify a complex subject, making it accessible and relevant for businesses looking to improve their processes.
Watch the full conversation here: